Through outstanding service, guidance and support of Information Technologies we enable Administrative Services and CUFA to serve the University. Keith Boncek, Associate Director keb12@cornell.edu 255-4822 Jeff Morse, Computer Support jcm26@cornell.edu 254-4516 Autumn Pfister, Computer Support amp33@cornell.edu 255-2767 Roger Millen , Prog/Analyst rpm1@cornell.edu 254-4890

We support the Technical Resource Group (TRG), which provides information, training and guidance for departmental/divisional technology support providers. This also provides a chance to network with other technology support providers from across the unit.

We can assist departments and divisions with:

• Departmental/Divisional desktop Support training and guidance
• Unit standards
• Software evaluation, acquisition, and upgrades
• Software support (departmental and divisional)
• Cross-departmental support coverage
• Problem escalation
• Hardware and Software "How-To" guides development
• We have available for borrowing computers and related equipment, audio and visual equipment, documentation, and software. Contact us for more information.
• We represent the unit for Corporate Time and for the Calendaring implementation team. We can assist with configuration, client training, and Palm support issues.
• We provide and/or support the following servers:
  • CUFA Divisional Web Site at http://www.aff.cornell.edu
  • FTP Server for controlled access to specific applications
  • KeyServer for controlled access to specific applications
  • Fax Server: Troubleshooting and account setup
  • Dialup Services including client configuration & troubleshooting as well as account management
• We represent CUFA in the following Information Technology groups:
• Cornell Computing Directors (CCD), CCD Standards Committee,  Cornell Network Administrators, Computer Policy and Law, Security Groups, Support Provider Forum, CIT Network Advisory Group, uPortal Implementation Team.